Read the article Federal News Network
AI Powers Chatbot
"Zoe robot from Espa\u00f1a. It is a pretty nice little thing - and it moves and it smiles."
The IRS is using artificial intelligence to power its call center chat bots, reports Federal News Network.
The Internal Revenue Service is handling more of its call volume through automation, which gives its call-center employees more time to address more complex requests from taxpayers.
