Generative AI is a type of technology that can create content, art, and even code. Companies are exploring ways to use generative AI to make money, both by creating public-facing content and reducing production costs. Forbes Technology Council members shared 20 strategies businesses can use to monetize generative AI. These strategies include automating software tests, creating personalized customer experiences, and using AI to generate new products. According to the experts, generative AI can help companies increase their profits and stay competitive in the market. Source: Forbes.
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AI technology has revolutionized customer engagement in recent years, offering businesses the opportunity to deliver more personalized and proactive experiences to their customers. This article will explore the perils and promises of AI-enabled customer engagement, highlighting the significant value it can unlock for businesses.
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